311 call center

I would like some basic call center performance metrics. I would like the total number of calls from 2016 thru the present. I would like the number of call transferred, the number of call that generated a request and to which department the request was issued. A couple of performance metrics like average waiting time for call to be answered, the average time of each call and the number of calls that drop from the queue.

Additional Info

Creator Greg Taylor
Organization None
Created 11 months ago
Closed Not closed yet